Location is unavailable
Open iPhone Settings → Privacy & Security → Location Services → WanderWay. Choose While Using the App. For guidance while the screen is locked, allow Always when prompted.
WanderWay Support
WanderWay Support
Help, guides & troubleshooting.
Find answers for trip planning, nearby tourist sites, offline content, and turn-by-turn navigation.
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Route or map will not load
Route calculation, traffic, rerouting, and map imagery require a network connection. Check your connection, then reopen the route.
No spoken directions
Check the voice-guidance setting in WanderWay, raise the media volume, and confirm that audio is not being routed to an unexpected Bluetooth device.
Nearby sites are missing
Try a wider search distance (up to 40 miles or 60 km) or adjust category filters. Tourist information comes from community-maintained sources and coverage varies by area.
Using offline content
Create a route first, then prepare tourist content in Settings. Saved tourist content can work with limited connectivity, but maps and routing may still need internet access.
Report an incorrect place
Open the place details and choose Report incorrect information. Reports may include the place name, category, coordinates, source identifier, reason, and any details you enter.
Plan a Sunday Drive
Open Curated Routes, choose a duration and sightseeing priorities, then generate and review a loop. Highway avoidance is a preference; routes depend on available roads and places.
Find particular kinds of places
Open the category filter in Nearby. Use Hide All, then select a category such as Museum or Park & Garden. Increase the radius if there are no results. Drive-By Sights Only selects categories suited to roadside sightseeing.
Search somewhere else
On iPhone, press and hold anywhere on the map to drop a pin. Tap Search Here to list tourist sites within your chosen radius around the pin, use the directions button to route there, or close the pin to return to your surroundings. Pins are not available during active navigation.
Discover EV charging
Enable Show EV Charging in Settings, then select EV Charging in Nearby categories. Listings do not provide live availability, charging speed guarantees, or reservations.
Keep a drive souvenir
After ending a drive, review its distance, duration, and narrated discoveries. Save favorite places or share the text summary. A souvenir is not a permanent trip-history archive.
Still need help?
Contact support
Include your iPhone model, iOS version, what you expected, and what happened. Please do not send a diagnostic report unless you are comfortable sharing its route locations.
Navigation safety
Always follow posted signs, road conditions, and local laws. Do not interact with WanderWay while driving. Map and route information may be incomplete or inaccurate.